IMPORTANT NOTICE

Helpdesk Hours: Monday-Friday, 7:00am-4:00pm

STUDENTS: DO NOT need the @student.cbsd.org for their login. Please use Username only.

IMPORTANT DETAILS NEEDED!:

*STUDENTS: Please provide Grade & Contact Info.

*TEACHERS: If you submit on a student's behalf please provide Full Name of Student, Grade, Contact Information.

How to Add a Note to an Open Ticket:

• Log into Ticket System < Click on History Tab
  
• All Active Tickets will display < Click on Ticket No. to Open
  
• Click on Add Note (can be found in bottom right of ticket)
  
• Type in content and/or Add a File < Click Save
  
• Email will be sent to Technician that a Note was added