IMPORTANT NOTICE

Helpdesk/Ticket Hours: Hours are as follows:  Monday-Thursday, 7:00am-4:00pm and 8:00am-3:00pm on Fridays.

Contact Number: PLEASE add a Contact # to your ticket so that we may reach out and assist in a timely manner.

STUDENTS: Student logins do NOT require the @student.cbsd.org for Username.

How to Add a Note to an Open Ticket:
  • Log into Ticket System < Click on History Tab
  • All Active Tickets will display < Click on Ticket No. to Open
  • Click on Add Note (can be found in bottom right of ticket)
  • Type in content and/or Add a File < Click Save
  • Email will be sent to Technician that a Note was added

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